Privacy Policy
This page explains how Plately collects, uses, and protects your personal information. It is maintained by the Plately team and updated as our service evolves.
Effective date: July 15, 2026
1. Information we collect
We collect the information you provide when creating an account, completing your profile, or generating a diet plan. This may include your name, email address, age, weight, height, gender, activity level, food preferences, allergies, health conditions, cuisine choices, and meal logs. We also collect technical information such as your IP address, browser type, device information, and cookies to keep the service secure and improve performance.
2. How we use your information
We use your information to generate personalized diet plans, track your progress, send account-related notifications, process payments, and improve our AI recommendations. We may also use aggregated, non-identifiable data to train and refine our meal suggestion models. We do not sell your personal data to advertisers or third parties.
3. Data storage and security
Your data is stored on secure cloud infrastructure with encryption in transit and at rest. We use industry-standard access controls, regular backups, and monitoring to protect your information. While we take strong measures to safeguard data, no online service can guarantee absolute security.
4. Cookies and analytics
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the app is used. Analytics data helps us identify popular features and fix issues. You can manage cookie preferences through your browser settings.
5. Third-party services
We rely on trusted third-party providers for authentication, payments, analytics, customer support chat, and AI model hosting. These providers only receive the data necessary to perform their services and are contractually bound to protect it. We do not share more data than is required.
6. Your rights and choices
You can update or delete your profile, meal logs, and generated plans at any time from your dashboard. You may also request a copy of your data or ask us to delete your account entirely by contacting our support team. We will respond to valid requests within a reasonable timeframe.
7. Children's privacy
Plately is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will remove it promptly.
8. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date below and notify users where appropriate. Continued use of Plately after changes means you accept the revised policy.
9. Contact us
If you have questions, concerns, or requests about this Privacy Policy or how we handle your data, please reach out through the inquiry form on our homepage or contact our support team.
Have questions about your data? We're happy to help.